Privacy Policy

Why do we need a privacy policy?

The data protection laws are changing and it is a necessity that we explain how we use the personal data we collect.

  1. At Replenish Massage the personal data we collect regarding your health and lifestyle are classed as legitimate interest and we do not need your consent to retain this information as it is required for us to provide you with a personalised, safe and effective treatment.

Please note you have a right to view this information; simply ask and we are happy to show you or provide you with a copy at no cost. You also have a right to request that any inaccurate or incomplete data be amended, again, please ask and this will be dealt with promptly and you will be requested to sign for accuracy.

We also have a legal obligation to retain this information for 8 years after your last appointment.  After this period you may ask us to delete your records.  If this request is not made by you, we may choose to retain them to offer you the best possible service should you choose to visit Replenish Massage again in the future.

How is your information stored?

  1. Written records are stored in a locked cabinet and the property is alarmed when not occupied.
  2. Contact details are stored on a password protected computer and backed up by a cloud storage system.
  3. Please be aware that all reasonable steps are taken to prevent unauthorised access to the computers concerned.

Replenish Massage wants you to be confident that your personal data is treated respectfully and confidentially and that we are taking all necessary precautions to ensure your data is only accessed by those who need to do so. However, if you feel we have mishandled you data in some way you have the right to complain.  Initial complaints need to be addressed to the Data Controller, which in the case of Replenish Massage is:

Katherine Jennick

katherine@replenishmassage.co.uk

07525633213

If you are not happy with our response you have the right to raise the matter with the Information Commissioner’s Office.  There details can be found at www.ico.org.uk

Please be assured that Replenish Massage will not disclose, give, sell or transfer any personal information about our clients unless required for law enforcement or statute.